cottonsshop.com

Is Cottons Shop a secure way of purchasing products?
Cottons Shop uses a proven secure online payment gateway to process your credit card details. Your credit card details are not stored in the Cottons Shop database. All payment pages served by our online payment gateway are secured by their 128-bit SSL certificate supplied by GeoTrust.

If you have further concerns about the security of the information you are entering, please visit the link below to learn more about our payment gateway and their security features.

https://vault.directone.com.au/html/contacts/vendor_link.html

If you are concerned about your browser security, please check that when entering your credit card details, there is a padlock either in the bottom right hand corner of your browser window, or at the end of the address bar. This ensures that the information you are entering is encrypted.

What do I do if I have a problem using Cottons Shop?
If you are having trouble using Cottons Shop, please ensure that you are using a current version of a popular browser, and that JavaScript is turned on.

Please also ensure that your system and virus/spyware checking software are kept up to date.

If you have followed these steps and you are still having trouble, please fill out the enquiry form and we will do our best to follow up your issue.

What do you do with my credit card details after I have provided them?
Your credit card details are verified as part of the online transaction using an independent and proven secure process, but are not retained by Cottons for any purposes.

What should I do if I have a problem with any of the products I receive after ordering?
Once you have completed your transaction, product (s) will be packed and sent to you, in accordance with your order.

In the unlikely event that any of the products you receive are faulty in any way, simply contact us at Cottons Customer Care, using the address or telephone number you will find on the pack(s) you have received.

Your complaint will be dealt with promptly and courteously and your statutory rights are the same as they would be if you had bought the product (s) in any retail outlet.

Will I be contacted by anyone after submitting my personal details, for the purposes of marketing?
You are provided with a choice when you complete a transaction with Cottons Shop. You can opt to receive later mailings (which would consist of relevant offers we think you'd benefit from), or you can opt not to receive any further mailings. The choice is entirely yours.

What's special about Cottons products?
Cottons offers women real choices. Most brands of tampons, liners and pads are made of synthetic products, including some based on petrochemicals.

Cottons tampons only contain 100% natural first grade cotton, so when you use Cottons, what's inside you is only natural.

Cottons tampons are also biodegradable and hypo-allergenic.

Whilst Cottons liners and pads feature a 100% natural cotton coversheet, again meaning you have natural fibre against your body. Cottons liners and pads are also hypo-allergenic.

Comforts bladder weakness pads also feature a 100% cotton coversheet and they are ideal for anyone with sensitive skin.

Do Cottons tampons contain any dyes or use bleach when they are manufactured?
No. Cottons don't use or contain any dyes or bleaches. Cottons tampons are chemical free.

Where are Cottons based? Can I find Cottons products in the shops?
Cottons originated in Melbourne, Australia. Cottons products are widely distributed in Australia and are also now available in retail outlets in New Zealand, some markets in Asia and the UK and Ireland.

For more information about the availability of Cottons where you normally shop, go to www.cottonsbrands.co.uk or, if outside the UK/Ireland go to www.cottons.com.au and go to the "Where to buy" link.

For Comforts go to www.comforts.com.au and visit "Where to buy".

How are Cottons products made?
Cottons tampons, liners and pads and Comforts liners and pads are all made using 100% natural first grade cotton, in state of the art manufacturing conditions, in line with worlds best practice.
They are all chlorine free and hypo-allergenic.

Cottons products also accord with key regulatory and quality standards, for example Cottons tampons accord with the TGA's required Australia/New Zealand standard AS/NZS 2869:1998, as well as complying with the EC's Edana standards and being approved by the US FDA.
Cottons are passionate about quality control, with stringent QC procedures in place throughout the manufacturing process.

If you have any questions or comments on our products, for Cottons please visit www.cottonsbrands.co.uk (or if you are outside the UK you might want to visit www.cottons.com.au)

For Comforts you should visit www.comforts.com.au

To provide feedback simply use the email contact us facilities ,or if you prefer you can write to us at the appropriate address listed on our packs.